Refund Policy

Understanding refunds and returns on BongoThreads marketplace.

Effective Date: October 12, 2025

At BongoThreads, refunds are managed directly by individual sellers. Buyers must contact the seller for any refund requests. This policy outlines the general framework, but individual sellers may have their own specific terms.

Important: Always check the individual seller's refund policy before making a purchase, as terms may vary between sellers.

Refund Overview

💵At BongoThreads, refunds are managed directly by individual sellers
💵Buyers must contact the seller for any refund requests
💵Each seller sets their own refund policy and terms
💵BongoThreads facilitates communication but sellers handle refunds
💵We may step in to mediate disputes when necessary

Refund Window

📅Buyers may request a refund within 7 days after receiving the product
📅The 7-day period starts from the delivery date
📅Refund requests must be made directly to the seller
📅Late requests may be declined at the seller's discretion
📅Some sellers may offer extended return periods - check individual listings

Non-Refundable Items

❌Items marked "No Refunds" in the product description are final sale
❌Customized or personalized bangles and jewelry
❌Items damaged by the buyer after delivery
❌Products used or worn beyond trying on for fit
❌Items returned without original packaging (when required by seller)
❌Always check the seller's specific refund policy before purchasing

Refund Method

💳Approved refunds will be issued back to the original payment method
💳Stripe payments: Refunded to the original card within 5-10 business days
💳PayPal payments: Refunded to PayPal account within 3-5 business days
💳Credit/debit card payments: Processing time depends on your bank
💳Refund processing times may vary by payment provider
💳Sellers cannot issue refunds to different payment methods

Return Shipping

🚚Return shipping responsibility is clearly stated in each seller's store description
🚚Some sellers cover return shipping costs for defective items
🚚Buyers may be responsible for return shipping on change-of-mind returns
🚚Always confirm shipping arrangements with the seller before returning items
🚚Use trackable shipping methods when returning expensive items
🚚Keep shipping receipts until the refund is processed

Dispute Resolution

⚖️If a buyer and seller cannot resolve a refund issue, BongoThreads may step in to mediate
⚖️Contact our support team if you need assistance with a dispute
⚖️Provide all relevant communication and evidence when requesting mediation
⚖️We aim to resolve disputes fairly based on our marketplace policies
⚖️Repeated policy violations may result in seller account suspension
⚖️Our mediation service is provided at our discretion

How to Request a Refund

Contact the Seller

Reach out to the seller directly through their store contact information

Explain the Issue

Clearly describe the reason for your refund request

Follow Seller Instructions

Follow the seller's return process and shipping instructions

Track Your Return

Keep records of all communication and shipping receipts

Need Help with a Refund?

If you're having trouble with a seller or need dispute mediation, contact us:

BongoThreads Support

bongothreads22@gmail.com

+1 (586) 346-1102

Dispute Mediation

We're here to help resolve disputes between buyers and sellers fairly.

📧 Include order details in your message

📋 Provide screenshots of communication

Last updated: October 12, 2025